What sets us apart
Technical support and operations
The Technical Support and Operations Unit aims to achieve the concepts of
comprehensive quality adopted by the company by employing the four administrative
processes (planning, organization, direction and control) in a sound and correct manner
in achieving customer requirements and working to improve the quality of services
provided on an ongoing basis and following up on all activities in the stations seven
days a week, 24 hours a day.
*The Technical Support and Operations Unit consists of 5 departments:
Technical Support
Technical support tasks aim at assisting and supporting station employees by
resolving problems remotely, recording and distributing maintenance requests to the
relevant sections and departments, and following them up until the defect is
resolved to ensure it is resolved with the required efficiency and speed.
Central follow-up
The central follow-up tasks aim to follow up on all activities in the various stations
and departments to ensure the conduct of the operations as required in order to
avoid the occurrence of errors that may affect the course of work or pose risks to
public safety so that corrective measures can be taken and appropriate plans are
developed to avoid their recurrence.
Customers Service
The main tasks of the Customer Service Department are to respond to customer
inquiries and register JoPetrol home distribution fuel requests on the company’s
computerized system, as the service is provided to customers (individuals /
companies / factories / schools / ministries / embassies / and independent bodies)
via the company's official and approved customer service number, through the
company's website, or through the WhatsApp service
Planning Transportation Mission
The mission planning process aims to arrange and coordinate requests with each
other so that they suit the size of the cars available for transportation, which is done
through a system and according to certain priorities in order to facilitate the
transportation process.
Transfers
The mission of the transfers aim to follow up on customers’ requests and all
planned transfers of petroleum derivatives to the stations to ensure that the orders
are delivered to the specified destination as required, verify the quantities delivered,
and redirect the loads in the event of any problems.
